Check for the small Repair Café flyer with the item number on it. This shows they registered and signed the waiver. Refer them back to registration if they have not yet signed in
Ask what is wrong with the item.
Try your best to fix the item. If it is beyond your ability, be honest about it. In that case, either refer them to another Repairer, or recommend they take the item to a professional.
If you don’t think it is worth trying to fix an item, tell the Visitor and explain why. Refer to Christin of Toward Zero Waste for alternatives to tossing it out.
Involve visitors in the repair if possible, is safe and if you and the visitor are comfortable with it.
If Visitors are waiting, use your best judgement about the amount of time to spend on a repair. If you cannot complete a repair in a reasonable amount to time (20 minutes or so), suggest other options; i.e. “This beyond the scope of what I can do for you here, here is my card and I would be happy to give you an estimate as a professional service provider,” or refer them to a local professional.