Check for the small Repair Café flyer with the ticket number on it. This shows they registered and signed the waiver. Refer them back to registration if they have not yet signed in
Ask what is wrong with the item.
Try your best to fix the item. If it is beyond your ability, be honest about it. In that case, either refer them to another Repairer, or recommend they take the item to a professional.
If you don’t think it is worth trying to fix an item, tell the Visitor and explain why. Refer to Christin for alternatives to tossing it out.
Involve visitors in the repair if possible, is safe and if the visitor is comfortable with it. If not invite them to watch.
If Visitors are waiting, use your best judgement about the amount of time to spend on a repair. If you cannot complete a repair in a reasonable amount to time, suggest other options; i.e. “This beyond the scope of what I can do for you here, here is my card and I would be happy to give you an estimate as a professional service provider,” or refer them to a local professional.